Store Policy

  • General Conditions

    The general conditions of sale applicable to each order are those available on the date of their validation on the Site. This site is built using Squarespace and uses Squarespace's commerce system to register and process orders. The payment processing system of this site is run using Stripe.

    The following describes how Odisséia Upcycle Studio uses and disseminates information you provide through www.odisseialisboa.com and its sub-domains and affiliated sites, as well as Odisséia Upcycle Studio pages and account on Instagram® (the “Site”). If you ever have questions about this Privacy Policy, please contact us at studio.odisseia@gmail.com

    By using www.odisseialisboa.com you are consenting to this Privacy Policy.

  • Ordering products and steps to conclude an online order

    In order to place an order, the customer must follow these steps:

    1. Access the Site

    2. Follow the instructions on site

    3. Fill out the order form

    4. Check the elements of the form and, if necessary, identify and correct errors.

    5. Then validate the order and the total amount to be paid.

    The customer will receive in return an e-mail confirmation of the payment of the order. The delivery of the products ordered will be made to the address indicated by the customer.

  • Delivery of the order

    The products are delivered to the delivery address that is indicated at the time of the order. The customer is solely responsible for a problem of delivery due to a lack or error of geographical indication.

    The amount of shipping costs depends on the amount and location of the order. In any case, the amount of these costs is indicated to the customer before the validation of the order.

    The delivery method is specified to the customer throughout the process of validation and payment of the order. The delivery time will depend on the final delivery method.

    Delivery times run from the date of confirmation of the order according to the average times of preparation (24 hours) and delivery of the order.

  • Collection of your personal information

    When you visit www.odisseialisboa.com some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses. We do not use this information for any purpose, other than in implementing improvements and analyzing the site’s performance and for troubleshooting purposes. You can visit www.odisseialisboa.com without telling us who you are. However, when placing an order online or subscribing to our mailers, you will provide us with Personal Data. We require only the information that is reasonably required to for you to receive your order and for us to contact you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

  • Cookies

    A cookie is a data text file sent from a website to your browser, for the purpose of identifying the user and allows access to portions of the website, thus alleviating the need to continually log in with your username and password. Cookies may be stored within your system. To the extent we use cookies, we can only access information from a cookie sent by Facebook® or Instagram®, not other websites. We may use cookies to personalize your visit to our Sites, because tracking usage allows us to best determine the needs of our customers.

  • Your comments and concerns

    All other feedback, comments, requests for technical support and other communications relating to the Sites should be directed to: studio.odisseia@gmail.com